Delivery Information

BITE YOUR GRANNY DELIVERY INFORMATION

Bite Your Granny offer a variety of shipping options depending on the value, weight and/or destination of your order. For more information on which one is right for you, read on!

UK & CHANNEL ISLANDS

UK Standard First Class Delivery Option

We offer Postage and Packing with 1st class delivery for all cards at £1.00 and a standard delivery option remains available at £3.95 for parcels.

Using Royal Mail we aim to deliver your Bite Your Granny goodies within two working days, however at busy times you should probably allow 3-4 days, just in case. We do deliver on Saturdays though, which should help!

Recycle and Save

We try to recycle and save packaging where possible, so you may get a box or package that has been reused :)


Essential Information

Making a purchase is simple. Just follow these easy steps:-(a) Shop by browsing through our website.(b) Click on the image to access the individual product page where you will be given information on colour options and product description.(c) Place the chosen item(s) into the basket by clicking on the Add to Bag button near the desired product.(d) When you have finished adding your chosen items to your bag, click on the My Bag link shown on the top-right hand side of every page. You can preview your items here. e) To proceed with your purchase, click the View Bag button within the My Bag link and this will take you through to the Bag page. (f) To process your order, simply click the Go To Checkout button on this page and follow the instructions to finalise your purchase. (g) If you wish to resume shopping after viewing the items in your Bag, click on any of the navigation options to return to the shopping pages.2.2. In order to process your order, you will be requested to provide personal details including your real name, contact phone number, e-mail address, billing address, delivery address and other requested information where indicated. For further information concerning the way in which we manage your personal data please refer to our privacy policy.

Orders and Acceptance When you have placed an order with us by pressing the "Confirm Order" button, an email will be sent to you acknowledging your exact order details. All orders are subject to acceptance and availability. Our email is not an order confirmation or acceptance of your order and does not conclude the contract to purchase products from us. We reserve the right to reject any offer to purchase products made by you at any time. Order acceptance and the conclusion of the contract between you and us will only take place when we confirm by e-mail to you that your order has been dispatched unless the order has been cancelled in accordance with these Conditions. Acceptance will be complete when we send our order dispatch confirmation e-mail to you. We do not take payment for your product until the order is ready for dispatch to you. We reserve the right to withhold any order from dispatch in order to process further security checks. This can delay an order for up to 48 hours. All first orders must be shipped to the registered address of the cardholder that you provide to pay for your product.

Terms of Payment TWe currently accept on-line payments with a number of debit/credit cards. The current debit/credit cards we accept include: Visa, MasterCard, American Express, Maestro and PayPal and our acceptance is conditional on subsequent validation of the card transaction with the issuer. You confirm that the credit/debit card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Such checks may include credit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction) and be carried out to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. We may share your personal data with such third parties as are necessary to enable us to do such checks.

Insurance We insure each product you purchase during the time it is transit from our premises to you. If you are asked to sign for any product(s) delivered at which point responsibility for your purchased product(s) passes to you.

Delivery Postage and packaging charges are as per the charges displayed when you place an order or as shown on the Delivery Information page. Please allow up to 3 working days for UK delivery (depending upon your chosen delivery option). For international destinations - delivery timescales vary so do check out Delivery Information page. Please note that unfortunately we cannot delivery on Sundays, Bank Holidays, Christmas Day, Boxing Day and New Years Day.9.2. We endeavour to dispatch all orders within 24 hours. However, please allow up to 7 working days for delivery as external factors may cause delays. Your order will be shipped once: (a) payment has been approved; and (b) your delivery/billing address has been verified. Please be aware that any orders placed after 2.30 PM will not be dispatched until, at the earliest, the following day.9.3. Delivery costs are as stated on ALL orders placed. Returns are charged at cost to the customer unless faulty or the product differs from the advertised product. Products will be delivered via our carrier partners Royal Mail and DHL.

Events beyond our reasonable control We will not be held responsible for any delay or failure to comply with our obligations under these Conditions if the delay or failure arises from any cause which is beyond our reasonable control. Examples of such delays or failures may include strike action or failure by our delivery companies to deliver your products on time due to exceptional circumstances such as strike action, hazardous weather conditions or accident.