Privacy Policy
BITE YOUR GRANNY PRIVACY POLICY
Bite Your Granny is committed to safeguarding the privacy of our customers and users whilst providing the highest possible quality of service. When you place orders or access your account information, we offer the use of a secure server. Furthermore, as required by the UK Data Protection Act 1998, the EU General Data Protection Regulation (2016/679) and the UK Privacy and Electronic Communications (EC Directive) Regulations 2003 (Data Protection Legislation), we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Under the terms of the Data Protection legislation, we are required to explain to you how we will treat any personal data which we collect from you.
The information we collect and how we use it
To fulfil your order, we need to know certain personal information collected at the time. The information we hold will consist of but not be limited to the following: Title; Name; Address; Mailing Preference flags such as ‘Do not mail’, or ‘Do not email’; Products purchased from us in the past including their cost; Telephone number if offered to us (this will only be used for matters relating to your order); email address; and where we believe you heard about us from. Credit card details are encrypted after data entry and are not stored on our systems at all once used to complete your purchase. We do not collect any Special Category Data (also known as ‘sensitive data’) such as race, religion, biometrics or health data.
It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location and is accessible only by designated staff.
We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are:
1. Direct Marketing
2. Understanding our customers' wishes and shopping preferences
3. Improving our service and our products
How we use your information for Direct Marketing & how to manage your marketing preferences
1) Marketing by us,
We would like to contact you by post and/or email to let you know about our new collections and any offers or sales we may be running. This will usually be the form of an email but with occasional mailings of our latest catalogue or product brochure also.
If at any time you wish to no longer receive Bite Your Granny. emails please contact us at biteyourgranny@gmail.com
How we use your information to understand our customers' wishes and shopping preferences
Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as ‘profiling’. If you do not wish us to use your data for this purpose, Please contact us at biteyourgranny@gmail.com
How long we keep your data for
As a retailer, we are fortunate to have loyal customers who purchase our products. To serve our customers in the best possible manner and to continue to inform them about new products and services we have decided to retain customer data for up to 5 years after the last purchase date, however we will only send marketing communications to people who have purchased within the past 2 years.
Your Rights
You have the right to ask us what personal data we hold about you (referred to in legislation as a ‘Subject Access Request’ or ‘SAR’).
If at any time you wish to exercise this right you can write to us at the address below or go to biteyourgranny@gmail.com and request this change. When making a subject access request, please provide your name, postcode & email address so we can ensure we share only the correct data with you. To protect your privacy and security we may need to verify your identity before sharing this information.
You have the right to ask us to update or amend any out of date or incorrect data.
To protect your privacy and security we may need to verify your identity before making amendments.
You have the right to ask us to delete the data we hold about you. This has been much talked about in the media, usually being referred to as your ‘right to be forgotten’.
If at any time you wish to exercise this right you can write to us at the address below. To protect your privacy and security we may need to verify your identity before deleting your data.
For all data amendment requests submitted via telephone, post, email or website contact form we endeavour to act upon them and respond to you within 30 days of the receipt of your request.
Disclosures
We will seek to act in the best interest of our customers and will not abuse our position of data controller. We wish to be as clear and transparent as possible and uphold any requests for data disclosure or amendment as soon as possible. Due to the nature of data and catalogue printing, when an amendment is made to data it may take up to 6 weeks for it to become effective, although we will do everything possible to ensure this time delay is kept to a minimum. In the case of email communications this is considerably shorter (instantly if self-managed through the email preference centre or within 72 hours for changes requested by any other means).
Credit Card Security
We take the security of our customer's data very seriously and this includes credit card information. On our website at checkout you are taken to a secure page and should always see a closed padlock beside the URL address or at the top/bottom of your browser window.
Computer Tracking and 'Cookies'
Our cookies fall into 2 categories:
1) Essential Cookies
We utilise cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. In future we might also use these cookies to highlight articles or site services that we think will be of interest to you based on your prior usage of the website.
2) Third Party Cookies
Where third-party cookies are present on our sites, we attempt to be as upfront and clear as possible about their intended purpose. We also use or allow third parties to serve cookies that fall into the two categories below.
2.1) Website Function Cookies
We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in a username every time you access the website and recall your customisation preferences, such as which regional edition of the website you want to see when you log in. We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.
2.2) Other third-party cookies
We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions. We may use third-party companies to provide advertising services and/or to collect certain information when you visit and interact with our website. These third-party companies may collect and use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website (and/or other websites) in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognise your browser to collect and record information about your web surfing activity including your activities on this website. Our website uses a Google Analytics code that drops a cookie in your browser to track user behaviour such as page views and purchases. A Facebook pixel on our website is used for the same purpose and is stored by Facebook. Both can be used for remarketing in the future.
You may visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/ to learn more about interest-based advertising, or to opt out of receiving advertisements tailored to your interests on your browser, from their respective members and participants.
As we've explained above, cookies help you to get the most out of our websites. Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly
How to contact us
We wish to be as clear and transparent as possible regarding our data collection, security and how we use it. If at any time you have any questions or comments regarding this please email us at biteyourgranny@gmail.com
Right of Complaint
You have the right to lodge a complaint with the supervisory authority of GDPR, The Information Commissioner's Office at www.ico.org.uk. Further information on GDPR data protection regulations and laws can be found at https://ico.org.uk/for-the-public
Bite Your Granny is committed to safeguarding the privacy of our customers and users whilst providing the highest possible quality of service. When you place orders or access your account information, we offer the use of a secure server. Furthermore, as required by the UK Data Protection Act 1998, the EU General Data Protection Regulation (2016/679) and the UK Privacy and Electronic Communications (EC Directive) Regulations 2003 (Data Protection Legislation), we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Under the terms of the Data Protection legislation, we are required to explain to you how we will treat any personal data which we collect from you.
The information we collect and how we use it
To fulfil your order, we need to know certain personal information collected at the time. The information we hold will consist of but not be limited to the following: Title; Name; Address; Mailing Preference flags such as ‘Do not mail’, or ‘Do not email’; Products purchased from us in the past including their cost; Telephone number if offered to us (this will only be used for matters relating to your order); email address; and where we believe you heard about us from. Credit card details are encrypted after data entry and are not stored on our systems at all once used to complete your purchase. We do not collect any Special Category Data (also known as ‘sensitive data’) such as race, religion, biometrics or health data.
It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location and is accessible only by designated staff.
We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are:
1. Direct Marketing
2. Understanding our customers' wishes and shopping preferences
3. Improving our service and our products
How we use your information for Direct Marketing & how to manage your marketing preferences
1) Marketing by us,
We would like to contact you by post and/or email to let you know about our new collections and any offers or sales we may be running. This will usually be the form of an email but with occasional mailings of our latest catalogue or product brochure also.
If at any time you wish to no longer receive Bite Your Granny. emails please contact us at biteyourgranny@gmail.com
How we use your information to understand our customers' wishes and shopping preferences
Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as ‘profiling’. If you do not wish us to use your data for this purpose, Please contact us at biteyourgranny@gmail.com
How long we keep your data for
As a retailer, we are fortunate to have loyal customers who purchase our products. To serve our customers in the best possible manner and to continue to inform them about new products and services we have decided to retain customer data for up to 5 years after the last purchase date, however we will only send marketing communications to people who have purchased within the past 2 years.
Your Rights
You have the right to ask us what personal data we hold about you (referred to in legislation as a ‘Subject Access Request’ or ‘SAR’).
If at any time you wish to exercise this right you can write to us at the address below or go to biteyourgranny@gmail.com and request this change. When making a subject access request, please provide your name, postcode & email address so we can ensure we share only the correct data with you. To protect your privacy and security we may need to verify your identity before sharing this information.
You have the right to ask us to update or amend any out of date or incorrect data.
To protect your privacy and security we may need to verify your identity before making amendments.
You have the right to ask us to delete the data we hold about you. This has been much talked about in the media, usually being referred to as your ‘right to be forgotten’.
If at any time you wish to exercise this right you can write to us at the address below. To protect your privacy and security we may need to verify your identity before deleting your data.
For all data amendment requests submitted via telephone, post, email or website contact form we endeavour to act upon them and respond to you within 30 days of the receipt of your request.
Disclosures
We will seek to act in the best interest of our customers and will not abuse our position of data controller. We wish to be as clear and transparent as possible and uphold any requests for data disclosure or amendment as soon as possible. Due to the nature of data and catalogue printing, when an amendment is made to data it may take up to 6 weeks for it to become effective, although we will do everything possible to ensure this time delay is kept to a minimum. In the case of email communications this is considerably shorter (instantly if self-managed through the email preference centre or within 72 hours for changes requested by any other means).
Credit Card Security
We take the security of our customer's data very seriously and this includes credit card information. On our website at checkout you are taken to a secure page and should always see a closed padlock beside the URL address or at the top/bottom of your browser window.
Computer Tracking and 'Cookies'
Our cookies fall into 2 categories:
1) Essential Cookies
We utilise cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. In future we might also use these cookies to highlight articles or site services that we think will be of interest to you based on your prior usage of the website.
2) Third Party Cookies
Where third-party cookies are present on our sites, we attempt to be as upfront and clear as possible about their intended purpose. We also use or allow third parties to serve cookies that fall into the two categories below.
2.1) Website Function Cookies
We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in a username every time you access the website and recall your customisation preferences, such as which regional edition of the website you want to see when you log in. We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.
2.2) Other third-party cookies
We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions. We may use third-party companies to provide advertising services and/or to collect certain information when you visit and interact with our website. These third-party companies may collect and use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website (and/or other websites) in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognise your browser to collect and record information about your web surfing activity including your activities on this website. Our website uses a Google Analytics code that drops a cookie in your browser to track user behaviour such as page views and purchases. A Facebook pixel on our website is used for the same purpose and is stored by Facebook. Both can be used for remarketing in the future.
You may visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/ to learn more about interest-based advertising, or to opt out of receiving advertisements tailored to your interests on your browser, from their respective members and participants.
As we've explained above, cookies help you to get the most out of our websites. Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly
How to contact us
We wish to be as clear and transparent as possible regarding our data collection, security and how we use it. If at any time you have any questions or comments regarding this please email us at biteyourgranny@gmail.com
Right of Complaint
You have the right to lodge a complaint with the supervisory authority of GDPR, The Information Commissioner's Office at www.ico.org.uk. Further information on GDPR data protection regulations and laws can be found at https://ico.org.uk/for-the-public